CompTIA Cloud+ Practice Test

Which approach should an architect take to reduce IT service turnaround time while complying with company policies?

1. Document the desired state, complete a root cause analysis, and execute the flow

2. Revise the schedule, implement a waterfall methodology, and flatten the network

3. Identify deficiencies, optimize change management, and automate the workflow

4. Follow the company policies, execute the flow, and document results

The correct answer is: Document the desired state, complete a root cause analysis, and execute the flow

The correct approach for reducing IT service turnaround time while ensuring adherence to company policies involves identifying and addressing underlying issues in the current processes. Documenting the desired state helps clarify the goals and benchmarks against which improvements can be measured. Conducting a root cause analysis enables the identification of the fundamental causes of delays, whether they stem from inefficient processes, resource constraints, or compliance challenges. Executing the flow refers to implementing changes based on this analysis to streamline operations and enhance speed without compromising compliance. This method focuses on a systematic approach to problem-solving that not only aims to reduce turnaround time but also aligns with company policies, thus ensuring that any improvements made do not violate existing regulations or standards within the organization. By understanding the existing gaps and optimizing processes based on concrete data, architects can create a more effective and compliant IT service delivery mechanism.