CompTIA Cloud+ Practice Test

What type of configuration is important to keep updated before troubleshooting cloud outages?

1. Documentation

2. Application log files

3. User feedback

4. Budget reports

The correct answer is: Documentation

Keeping documentation updated is crucial before troubleshooting cloud outages because accurate and current documentation provides essential context about the cloud environment. It helps teams quickly understand the architecture, configurations, and dependencies involved in the deployed systems. Documentation can include network diagrams, system configurations, service level agreements (SLAs), and change logs, all of which are vital for diagnosing issues. When an outage occurs, teams rely on this information to ascertain what was working previously and what changes might have contributed to the current problem. Outdated documentation may lead to misleading conclusions or hinder the troubleshooting process, ultimately delaying recovery. While application log files, user feedback, and budget reports can contribute valuable insights, they do not replace the foundational understanding provided by comprehensive and up-to-date documentation. Logs are often reactive, based on events that have already occurred, user feedback may help identify issues but may not provide all technical details, and budget reports are unrelated to technical configurations and will not aid in resolving technical failures. Therefore, maintaining thorough and current documentation is essential for an effective and efficient response to cloud outages.